Privacy Policy

Information we collect

We collect information you give us directly, including:

• Contact enquiries: your name, email address, company and the contents of your message when you use our contact form.
• Warranty requests: your name, email address, product brand and model, and any details you include.
• Dealer portal accounts: your name, company and email address, and account credentials, when you register for the dealer portal.
• Live chat: any information you share with us through the website chat.

We also collect limited technical information automatically (such as general usage and device data) to keep the website secure and working correctly.

How we use your information

• To respond to your enquiries and warranty requests.
• To create and manage dealer portal accounts and access.
• To provide technical support and customer service.
• To send product updates or announcements where you are a dealer or have asked to hear from us (you can opt out at any time).
• To maintain the security and integrity of our website.

Service providers

We use trusted third-party services to operate our website and services. These providers process data only as needed to provide their service to us:

• Vercel — website hosting.
• Cloudflare — domain and network services.
• Supabase — dealer account and database services.
• Resend — sending transactional emails (form and account emails).
• Tawk.to — live chat.
• Mailchimp and Zoho — email newsletters and campaigns.

Cookies

We use essential cookies to keep you signed in to the dealer portal and to operate the live chat. These are necessary for the website to function. We do not use cookies to sell your information.

Data retention

We keep personal information only for as long as needed to provide our services and to meet our legal and business obligations. You may ask us to delete your information at any time (see below).

Your rights

You may request access to, correction of, or deletion of the personal information we hold about you, and you may unsubscribe from marketing emails at any time. To make a request, contact us using the details below.

Data security

We take reasonable technical and organisational measures to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children

Our website and services are intended for businesses and are not directed at children. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Contact us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at colin@bvd-int.com or visit our contact page.

BVD International Inc
Barbados, W.I.